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The Core Values of Our Company
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Our Core Values
Qioptiq’s mission is to design develop and manufacture products and solutions for our extensive customer base. The skilled employees and professional managers of our company are committed to offering a world-class service in photonics.
Within Qioptiq we acknowledge the high levels of dedication and achievement demonstrated by our employees every day.
Our seven core values, shared by all people working for Qioptiq, help us meet these challenges:
1. Customers We listen and respond >>>
2. People Our main resource >>>
3. Teamwork Our major strength >>>
4. Business Integrity At the core of our working life >>>
5. Innovation The key to our future >>>
6. Performance Focus on continuous improvement >>>
7. Society and Community
Responsible citizenship >>> We know that our future success is dependent on the constant commitment of our employees and that it is our responsibility to provide and encourage working environments where our Core Values are a vital part of our operational culture.
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Customers: We listen and respond Our business focuses on finding advanced and cost effective solutions to meet our customers’ operational requirements.
We are proud of our customer responsiveness, standards of service, enthusiasm for and understanding of their business needs. Our objective is always to be considered more as a partner than a mere supplier.
Our communications with our customers are open and honest. We pride ourselves on being technically clear, accurate and forthcoming.
We particularly value and support long-term customer relationships in which mutual trust thrives and successful business flourishes.
With our suppliers we work in partnership to ensure that customers receive value for money. The highest quality standards and timeliness are integral parts of our supply chain in our delivery of products and services.
In all circumstances, we make sure that our actions towards and relationship with our business partners are in full compliance with law and regulations, regardless of the complexity or difficulty. The company’s head office will make sure that all employees are well informed and trained to abide by applicable laws and regulations.
Within Qioptiq • we are proud of our pedigree and expertise • business is conducted with openness, honesty and clarity • customer relationships are nurtured • we strive to exceed expectations
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People: Our main resource We capitalize on the business contribution made by all employees, their varied skill sets, roles and responsibilities.
Our focus is on providing an interesting yet challenging work environment, underpinned by a foundation of constructive relations. We endeavor to achieve excellent communications and encourage and support on-going dialogue among our employees at all levels.
We encourage personal development, helping individuals to exploit their potential and we actively promote and support their quest for knowledge, enjoyment of continuous learning and active participation in the life of the company. Recruitment and promotion is based solely on merit and ability on an individual basis.
Respect, politeness, humility and trust are the behavioral characteristics we applaud and recognize are essential in creating a work environment where the best results can be achieved. Discrimination, in any form, is not tolerated. Each employee is valued and appreciated for who he or she is.
We encourage employees to recognize that they have influence and, as such, they share in the collective responsibility for the performance of the business and the company’s reputation.
We support cross-fertilization among our diverse cultures. This allows us to expand more readily in new parts of the world, benefit from different ways of reasoning, and understand better our customers, wherever they are situated. Within Qioptiq • each individual employee and his or her contribution is valued • personal development is supported • we believe in treating others as we would expect to be treated • an individual feeling of business ‘ownership’ is encouraged
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Teamwork: Our major strength As a business we gain strength by leveraging the talents and creativity of our employees through co-operation and teamwork.
We draw on the different backgrounds of our employees and the number of centers of excellence around the world to enrich debate and promote strong, international understanding.
We encourage the sharing of knowledge and recognize that employees are supportive of their colleagues, helping and guiding others to create a trusting, enjoyable and committed environment.
Our leadership style is to state our operational objectives in a clear and decisive way, within a sensitive and responsible context.
We acknowledge that our business success is a direct result of building and nurturing strong teamwork.
Within Qioptiq • business strength and success is gained through teamwork • cultural diversity is a benefit to our entire organization • supportive environments result in trust and greater enjoyment • in our working life • we are clear in stating our operational objectives • we promote Qioptiq as a single entity and our actions confirm this approach
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Business Integrity: At the core of our working life Qioptiq places maximum importance on business integrity and upholding the highest moral standards across all our activities.
We conduct all aspects of our business with fairness and honesty and do not give or receive improper inducements for business gain.
We understand the rules and regulations that apply to our business around the world and adhere to the highest standards of ethical conduct.
We focus on meeting and exceeding the exacting business standards demanded by our customers.
Our employees are actively encouraged to openly discuss and seek total clarity on any issues relating to business integrity.
Within Qioptiq • we create open, team-orientated environments to support the highest • levels of personal integrity • inappropriate inducements of any kind are not part of our work ethic • we meet the stringent international regulatory obligations that apply to our business • we acknowledge that high standards strengthen customer partnerships
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Innovation: The key to our future We are proud of the capabilities of our employees who consistently demonstrate the highest levels of skill and expertise that keep us at the forefront of high technology optics.
We are not complacent in appreciating that our business is driven by the need to encourage entrepreneurship, new technologies and product innovation to achieve sustained competitive advantage. To accomplish this we continuously develop and invest in leading-edge processes which support our business objectives.
We readily accept exciting challenges and constantly question traditional approaches in the pursuit of new, superior solutions.
Interaction with academic institutions and the scientific community is encouraged, together with the sharing of information relating to benefits which can be derived from our latest research.
Within Qioptiq • we demonstrate the highest levels of capability • we understand that advantage is achieved through
• entrepreneurship and innovation • we challenge and question to achieve best results • we recognize the value in communicating achievements
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Performance: Focus on continuous improvement The application of and improvement upon best practice is a fundamental working process within Qioptiq.
We set challenging performance targets and consider the need for continuous improvement to be a major part of our culture, with individuals and project teams striving to refine and enhance processes.
We aggressively eliminate inefficiencies in every facet of our business processes.
Focus on the highest levels of quality in our equipment, modules and components is incumbent in all our actions. In certain areas, we are pursuing a zero defect policy, with a view to progressively cascading it throughout the company.
Punctuality is key to meeting our performance objectives and is demonstrated within all aspects of our business.
Within Qioptiq • best practice is our blueprint • performance targets are challenging to encourage excellence • we strive for optimum performance across processes • highest quality levels are integral to our business
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Society and Community: Responsible citizenship At Qioptiq we understand the principle of being responsible citizens.
We work with national and local governments and other organizations to meet our legal and civic obligations and manage our impact on the environment.
We recognize the benefits that our facilities can bring to a community and work to sustain them and, where possible, support local institutions.
We are active members of our communities and acknowledge the efforts made by employees to participate in local pursuits as well as charitable and fundraising activities. We also praise those who are engaged in teaching and tutoring.
Within Qioptiq • we strive for good communication in order to meet our corporate obligations • we respect our environment and play an active role in community life • corporate social responsibility is a part of our business strategy • we are proud of our employees’ initiatives in supporting their local communities
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